Privacy policy

Our privacy policy is part of the Terms of Use . We reserve the right to change our personal data processing policy at any time.

I. General provisions

We have developed a Policy for the processing of personal data (hereinafter the Policy), which describes how we process personal data – any actions (operations) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

Relations related to the processing of personal data and information about users of the Site are governed by this Policy and the current legislation of Israel.

II. Collection of personal data

The purpose of collecting personal data is to provide users with the highest quality services.

The processing of personal data of users is carried out with the consent of the subject of personal data to the processing of his personal data.

Personal data means any information relating directly or indirectly to a specific or identifiable individual (hereinafter referred to as the User).

We may ask you for personal data at any time when you contact us. We may use such data in accordance with this Policy. It may also combine such information with other information for the purpose of providing and improving its products, services, content and communications.

PERSONAL DATA WE COLLECT

We may collect a variety of data / information, including:

• first and last name;
• phone number;
• email address;
• billing address;
• delivery address.

Personal data may also include additionally provided by the Users in order to fulfil the obligations arising from the contract for the provision of services. In particular, the User may be asked to provide a copy of an identity document or other document containing the User’s first name, surname, photograph, as well as other additional data that will be necessary and sufficient to identify such a User and will prevent abuse and violations of the rights of third parties/persons.

When processing personal data, we ensure the accuracy of personal data, its sufficiency, and, if necessary, relevance in relation to the purposes of processing personal data.

III. Storage and use of personal data

Personal data of Users is stored exclusively on electronic media and processed using automated systems, except for cases when manual processing of personal data is necessary in connection with the fulfilment of legal requirements.

PERSONAL DATA WE STORE

• first and last name;
• phone number;
• email address;
• billing address;
• delivery address.

Other data, such as copies of identity documents or other documents containing the User’s name, surname, photo, as well as other additional data that will be necessary and sufficient to identify such User are immediately deleted and NOT stored after the service is provided to the User.

HOW WE USE YOUR PERSONAL INFORMATION

The personal data we collect is used in most cases to contact you, or to develop an answer to a given request, such as calculating an estimate, answering a question or helping with the site. It also allows you to send you notifications about new products, special offers, various events or important news. They also help us improve our services, content and communications. If you do not want to be included in our mailing list, you can unsubscribe at any time by using the “Unsubscribe” link in the body of the letter.

We may also use personal information for internal purposes, such as: conducting audits, analyzing data and various research in order to improve products and services, as well as interacting with consumers.

COLLECTION AND USE OF NON-PERSONAL INFORMATION

We also collect personal data that is not personal – data that does not allow you to directly associate it with any particular person. We may collect, use, transfer and disclose non-personal information, such as: information about occupation, language, unique device identifier, location and time zone in which a particular product is used, in order to better understand consumer behavior and improve our products, services and communications.

IV. Transfer of personal data

The personal data of Users are transferred to third parties solely for the purpose of providing our services to Users. For example, we share data with mailing systems for sending our letters or shipping services for delivering an order.

In such cases, we act on the principle of the minimum necessary. For example, for mailing lists, we can only provide a postal address, or a postal address and first name, but we will NOT provide a last name or telephone number.

The processing of the User’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

The user agrees that the Operator has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunication operators, etc., solely for the purposes specified in the “Collection of personal data” section of this Policy.

The User’s personal data can be transferred at the request of the authorized bodies of state authorities only on the grounds and in the manner established by the legislation of Israel.

The Operator blocks personal data related to the relevant User from the moment the User applies or requests, or his legal representative or the authorized body for the protection of the rights of personal data subjects for the period of verification, in case of revealing inaccurate personal data or illegal actions.

V. Destruction of personal data

The user’s personal data is destroyed or can be destroyed at the request of the User:

• sensitive data, such as copies of identity documents or other documents containing the User’s name, surname, photo, as well as other additional data that will be necessary and sufficient to identify such User are immediately deleted immediately after the service is provided to the User. For data of this type, there is no need for a request for destruction by the User;
• User’s contact details, such as full name, phone number, postal or physical address, are deleted at the user’s request, if the request was made using one of the contacts (a phone call from the specified phone number or an email sent from the specified mailbox).

THIRD PARTY SITES AND SERVICES

Websites, products, applications and services may contain links to websites, products and services of third parties. Our products and services may also use or offer products or services of third parties. Personal data and information collected by third parties, which may include information such as location data or contact information, are governed by the privacy practices of those third parties. We encourage you to review the privacy practices of such third parties.

The operator is not responsible for the actions of third parties who, as a result of using the Internet or the Site Services, have access to information about the User and for the consequences of using data and information that, due to the nature of the Site, are available to any Internet user.

VI. User requests

The current legislation of Israel applies to this Policy and the relationship between the User and the Operator.

PRIVACY QUESTIONS

If you have any questions regarding the Policy or data processing, you can contact us at the contacts indicated on the website.

Users have the right to send their requests to the Operator, including requests regarding the use of their personal data, sending a withdrawal of consent to the processing of personal data.

The request sent by the User must comply with the requirements established by the Rules for submitting appeals to the Service and Support Service, namely, by using one of the specified contacts (a call from the specified phone number or an email sent from the specified mailbox).

The Operator undertakes to consider and send a response to the User’s request within 30 days from the date of receipt of the request.

OTHER

In all other respects that are not directly reflected in the Policy, we undertake to be guided by the norms and provisions of Israeli law. A website visitor who provides his personal data and information, thereby agrees with the provisions of this Policy.

We reserve the right to make any changes to the Policy at any time at our discretion in order to further improve the system of protection against unauthorized access to personal data communicated by Users without the consent of the User. When we make significant changes to the Policy, a notice will be posted on our website along with the updated version of the Policy.